If you've ever wondered if users are interested your app, then you've come the right place. This handy guide will teach you how to request and respond user reviews. You'll also discover how to filter and identify trends in reviews, and how to react when someone writes a negative review.
Requesting reviews from users
If possible, ask for customer reviews after having used your product. Most customers will be happy to write a review as long as they think it will help others make a decision. The hardest part is making your first request. However, it will get easier once you get going. These are the steps to follow:
Send an e-mail with a specific request. For example, you could include a review question in the email. This would allow the user to be more involved in the review process. It also makes the process quicker.
Filtering reviews
Filtering reviews for an app can be done by using a number of criteria such as rating, author, note, no reply effect or any other criteria. This will help you identify the best reviews and remove those that do not add value to your company. You can limit the search by category, user, and team. A subset can be viewed as well.
App Radar provides a great way to manage app reviews. It allows you to see the average star rating, the total number and revisions of reviews for the app in the last 12 month, as well as the number of reviewers.
Trends in Reviews
App reviews are one of most important types of online feedback. Developers can use these reviews to find bugs, evaluate beta versions, and identify change requests. Developers can identify trends in app reviews to better understand what users think about the app. They can also improve their apps by using this information. App reviews, for example, can help developers determine if an app is responsive to user requests for new features and improvements.
Analyzing reviews in groups can help identify trends. Software engineers can then synthesize this information to see what topics are most common in reviews.
Reacting to negative reviews
Reacting to negative reviews can be a critical part of your business. These reviews can provide valuable insight into customer frustrations. It's also important to respond honestly and quickly. Customers appreciate a genuine response that shows you care. If you take the time to reply to negative reviews, it will show that you are interested in their feedback and that you want to resolve any issues. This will lead to a better user experience.
It doesn't really matter whether you're responding publicly or privately to a negative review. Personalization is key. Remember, people can spot canned responses, so it's important to think carefully before sending a response.